Effective Date: April 20, 2026
This Refund Policy explains when OctoStream may provide refunds, credits, or other billing adjustments for paid subscriptions and related services. It is incorporated into our Terms of Service.
The free plan is provided at no charge. Because no payment is collected for the free plan, there is nothing to refund.
We offer a 14-day money-back guarantee for your first paid OctoStream subscription purchase. If you are not satisfied with the Service, you may request a refund within 14 days after the initial paid subscription purchase date.
This guarantee applies only to the first paid subscription purchase for an account or customer. It does not automatically apply to renewals, reactivations, plan changes, add-ons, usage-based charges, overage charges, custom services, professional services, or accounts that were created to avoid refund limits.
Subscriptions renew automatically unless canceled before the renewal date. You can manage or cancel your subscription from the billing area of your account or by contacting us. Canceling a subscription stops future renewals but does not automatically refund amounts already charged.
Unless required by law or expressly stated at checkout, renewal charges, partial billing periods, unused time, downgrades, and cancellations after the 14-day first purchase window are not refundable. If we approve a plan-change credit, refund, or proration, we may apply it as an account credit instead of a cash refund.
Bandwidth, storage, transcoding, stream probing, destination delivery, overage, support, payment processor, tax, bank, currency conversion, and similar charges are non-refundable unless required by law or unless we determine that a billing error occurred. Third-party providers, payment processors, banks, app stores, or tax authorities may keep fees or taxes that we cannot refund.
If you believe you were charged incorrectly or the Service failed in a way that materially affected your paid use, contact us promptly. We may, in our discretion, provide a refund, credit, extension, or other adjustment after reviewing the account history, usage, service logs, and circumstances. Service interruptions, maintenance, degraded stream quality, third-party outages, camera/source issues, destination platform issues, user configuration errors, network problems, or unsupported use cases do not automatically qualify for a refund.
To request a refund or billing adjustment, contact us at support@octostream.com with the email address on your account, the charge date, the amount, and the reason for your request. We may require additional information to verify your identity, account ownership, payment, usage, or eligibility.
Approved refunds are generally returned to the original payment method through our payment processor. Processing times depend on the payment processor, card network, bank, and payment method.
We may deny a refund, credit, or billing adjustment if we reasonably believe the account violated our Terms of Service, abused the Service, exceeded plan limits, misused cameras or destinations, submitted false information, engaged in fraud, created duplicate accounts to obtain repeated refunds, disputed valid charges without contacting us, or caused risk or harm to OctoStream, users, viewers, service providers, or third parties.
We may update this Refund Policy from time to time. If we make material changes, we will update the effective date and provide additional notice when required by law. Changes apply prospectively unless a different effective date is stated.
If you have questions about this policy, contact us at support@octostream.com.